Frequently Asked Questions
How long will it take to receive my order?
All our rings are made to order to ensure quality and personalization. Allow up to 3 weeks to receive your order.
Are your rings made of quality material?
Absolutely! Our rings are made of only the finest quality materials. Stones and metals naturally differ in quality (i.e. diamonds differ depending on clarity, cut and color; gold color can vary depending on karat), but we pride ourselves in making sure each ring is crafted with the best of the best! Since each ring is unique, we make sure to specify the materials in each listing.
Do you allow returns?
Refunds and exchanges are given within 30 days of receiving your jewelry, EXCLUDING custom orders, engraved items, and items broken or damaged after receipt. PLEASE CONTACT US FIRST before you return any items and we will give you instructions. A refund will be issued less the shipping fees.
Who makes the rings?
At Olive Avenue Jewelry we work together to brainstorm and design new styles and trends that we want to bring to life. Our talented and experienced goldsmith brings these designs to reality. We also work with trusted vendors to bring you trending styles.
Am I able to design a custom ring?
We love helping our customers create the ring of their dreams! If you have something in mind that you just aren't finding out there, send us an email and we will make your dream a reality. Contact us at firstname.lastname@example.org.
What warranties do you offer?
We offer a lifetime manufacture warranty on all our rings. This covers the first 90 days for any repair, manufacturer defects for the life of the ring, professional cleaning and inspections, and resizing the ring. We offer an extended service plan for repairs related to daily wear.
Do you offer insurance on your rings?
Although we do offer a warranty on our rings, we do not offer insurance. Insurance to cover the accidental loss, theft, or even the loss of a center stone, can be purchased through a 3rd party. Contact us if you would like more information regarding reputable companies to buy insurance through.
Still need help? Contact us and we will get to you as soon as possible!